“The right labor in the right place at the right time” To deliver optimum customer service 1. MEASUREAll activities are documented andclassified 2. QUANTIFYLabor standards are developed for all service and non -service tasks 3. CALCULATEStore specific guidelines are calculated for hourly and daily needs 4. TEST & VALIDATEActual vs.Guide Daily HrsThe guides are tested to ensure labor savings and improved service! 5. IMPLEMENTIntegration to all back of the house systems to optimize their outputs