“The right labor in the right place at the right time”
To deliver optimum customer service
| 1. MEASURE All activities are documented and classified |
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| 2. QUANTIFY Labor standards are developed for all service and non -service tasks |
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| 3. CALCULATE Store specific guidelines are calculated for hourly and daily needs |
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| 4. TEST & VALIDATE Actual vs. Guide Daily Hrs The guides are tested to ensure labor savings and improved service! |
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| 5. IMPLEMENT Integration to all back of the house systems to optimize their outputs |
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